Thank You, Bernadette for providing excellent Customer Service to our members….. You went the extra mile by helping this member with their prescriptions. The caller stated that you contacted her pharmacy (CVS) and made sure they had the correct information they needed in order for her to get her medication. She also stated that she had never received this type of service before from any insurance company and wanted to take time off her schedule to contact BMA in order to provide her feedback to management so that Bernadette can get recognition for her excellent service.
-HR Director from a ClientFebruary 7 2019
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