Testimonials
Our team members are what make our clients happy. Don’t take our word for it, read some of the feedback that we have received from our clients.
Thank you for providing excellent customer service to our providers. You went the extra mile by helping this provider on researching her claims and also providing her with explanations on why claims for the provider were not paid. The caller stated that even though BMA did not pay their claims, the service she received today from the customer service rep was extraordinary. We wanted all of BMA management to know how well we serve our customers.
(Written to a Customer Service Rep.)
You are great! As long as I have worked for the City, 10+ years, I have never had an account manager as good as you. You are wonder to work with and very helpful.
(Written to an Account Manager)
Thank you for everything you do for us. You provide excellent service.
(Written to an Account Manager)
Honestly, I was a little concerned when my local admin couldn’t connect with someone to help, I couldn’t get through easily on the phone. I was so encouraged that you called me within moments of my email and fixed my login issues so readily. And you showed so much patience and grace! Please pass my highest commendation along to your supervisor. You’re quite an asset for BMA.
(Written to a Customer Service Rep.)
Thank you so much for all your help with my family’s COBRA transition. Your outstanding assistance helped make a difficult appointment better. It is very rare to find people who actually care anymore, I want you to know you are appreciated. Thank you again.
(Written to an Eligibility and Enrollment rep.)
Thank you so much for all your help with my family’s COBRA transition. Your outstanding assistance helped make a difficult appointment better. It is very rare to find people who actually care anymore, I want you to know you are appreciated. Thank you again.
(Written to an Eligibility and Enrollment rep.)