Your Full Service Plan Administrator Since 1992
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At BMA we strive to provide the best service to our clients and members by going the extra mile.
Thank You, Bernadette for providing excellent Customer Service to our members….. You went the extra mile by helping this member with their prescriptions. The caller stated that you contacted her pharmacy (CVS) and made sure they had the correct information they needed in order for her to get her medication. She also stated that she had never received this type of service before from any insurance company and wanted to take time off her schedule to contact BMA in order to provide her feedback to management so that Bernadette can get recognition for her excellent service.Satisified Member
Sylvia, I don’t know if there are enough words in the dictionary to define a wonderful, helpful, and patient woman as yourself. I came to you for assistance with a group that was very frustrated due to a language issue, and you said with a smile, “ Sure Meghan, I can help” and help you did. You not only assisted me with the client and their phone call, but you have also assisted them with helping the members in a poverty stricken area find providers that they can use. These members (the group had called to state that these members had no internet due to the places they live) had no understanding on how to use their benefits and did not know how to look for a doctor and you stepped up, went above and beyond as a customer service representative. You are the stepping stone for what a team member is. Thank you for helping me and the accounting department and working with this wonderful group that is now happy and looks forward to continuing to work with BMA.Satisifed Member
Thank you Debra for providing excellent customer service to our providers. You went the extra mile by helping this provider on researching her claims and also providing her with explanations on why claims for the provider were not paid. The caller stated that even though BMA did not pay their claims, the service she received today from Debra was extraordinary. Patty wanted all of BMA management to know how well we serve our customers.Satisfied Member